The baskets will be sent by post or courier, they are slightly flattened and packed or wrapped for the journey. Do not worry if your basket does not look like the photo when it arrives! They are not damaged: they are very well-made and robust. When you unpack your basket, simply shower it or dip it in cold water for a minute or so (avoiding getting the leather wet), no longer. Alternatively, spray it with a hose. Then leave the basket for five or ten minutes, allowing the water to be absorbed into the grass and become pliable. Bend and reshape your basket as required. Then leave it to dry: ta da! Ready to use.