The hats will be sent by post or courier, if they are slightly flattened when they arrive after their journey: Do not worry! They are not damaged: they are very well-made and robust. When you unpack your hat, simply shower it in cold water for a minute or so (avoiding getting the leather chin strap wet), no longer. Then leave the hat for ten minutes, allowing the water to be absorbed into the grass and become pliable. Reshape your hat as required. Then leave it to dry: ta da! I reshape and dry them on the flat path out in the garden to get a really neat brim. Ready to wear!